What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out via email at shopjanesroses@gmail.com.
Do you accept returns?
No. At this moment, we are not offering returns, however if you have issues with your purchase, reach out via email at shopjanesroses@gmail.com.
How long does it take to ship my order?
Once you've placed your order, it can take up to 4 business days to process for delivery/ shipping as all products are handmade. Once order is shipped please use the tracking number sent to your email address to stay up-to-date on the whereabouts of your package. 
**please keep in mind COVID19 is posing shipping delays, and could cause your package to arrive late**